Privacy Notice

Welcome to the Croft House Farm Café privacy notice

Croft House Farm Café is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This privacy notice outlines how we aim to achieve this and includes the information collected when:

  • you visit our cafe
  • you make enquiries on our website, our Facebook page or our Twitter feed

 

Definition of personal data

Personal data means any data that relates to an identifiable person who can be directly / indirectly identified from that data. In this case, it means personal data that you give to us.

By providing your personal data, you agree that we can use your personal data in accordance with this privacy notice.

Please ensure you understand this notice in its entirety and take your time to read it.

 

Who are we?

Croft House Farm Café is a café based in Buttermere in the Lake District.

We can be contacted on cafe@crofthousebuttermere.co.uk if you have any queries or complaints.

 

How do we collect information from you?

We collect information from you when:

  • you visit our café
  • you make an enquiry

 

What type of information is collected from you?

You may be asked to submit personal information when you make an enquiry. We collect this information so that we can reply to you.

Croft House Farm Café collects information such as:

  • name
  • email address
  • telephone number

When you visit the café we collect information such as:

  • name
  • images (from CCTV)

 

How is your information used?

Our use of your personal data will always be on a lawful basis, either because it is necessary to respond to an enquiry, because you have consented to our use of your personal data (e.g. by subscribing to newsletters), or because it is in our legitimate interests.

We require the information outlined in the previous section to:

  • respond to your enquiries
  • improve our products and services

We use CCTV in the café which is clearly signed; this is for the prevention and detection of crime and for safety and security reasons.

 

Who has access to your information?

We will not share your personal data with third parties. You may choose to restrict the collection or use of your personal data at any point. Please refer to the Your Choices section of this privacy notice for details.

 

How and where do we store your data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it.

 

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass on your details to any third parties.

You have a right to request a copy of the personal information that Croft House Farm Café holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: cafe@crofthousebuttermere.co.uk

You have the right to withdraw your consent to using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure personal data we collect.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know.

 

Changes to this statement

Croft House Farm Café will occasionally update this privacy notice to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated on 21 September 2018.

 

Contact information

We welcome your comments regarding this privacy notice. If you believe that Croft House Farm Café has not adhered to this privacy notice, please contact us at cafe@crofthousebuttermere.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.